FAQ

*ORDERING*

Contacting The Boxery

We can be contacted by Phone @ 877.826.9379: By email: [email protected]: Or through our live chat icon in the top banner of the site. We’d love to hear from your and response times are very fast

Payment Options

We accept all major credit cards using our online checkout. For special payment methods such as check, wire transfer, paypal etc please email or call us for further information and we will be glad to assist. We do not accept terms.

Volume Quotes

For large volume quotes for regular stock sizes and/or custom products, simply give us a call or email us and will work with you one on one to make sure we can provide the best available deals.

Available Coupons

Since we believe in up front fair pricing we don’t work with coupon discounts or 3rd party sites and you can be rest assured our product pricing the way they are will be cheaper than anything out there just off the bat. We strive to provide fair and strategic pricing for customers to feel comfortable ordering their packaging with us continuously. We do however offer a negotiated pricing program where we have ability to review your items and offer locked in everyday pricing for your specific account. You can request a special negotiated account by clicking on the ‘’wholesale’’ tab in the top web tool bar and someone will contact you to discuss this further and get you setup in only a few minutes.

Opening an Account

Simply add an item to your cart and proceed to checkout where you will then be prompted to create an account. Another simple option is to click account login in the top right corner and follow instructions from there.

Can't find an item?

If you did not find the right product on our website, Please keep in mind that we are one of the largest distributors of packaging supplies on the East coast and we carry over 10,000 products directly from manufacturers. Please simply send us an email or give us a call. We will offer you an unbeatable price and a prompt response.

Can I order samples?

Yes! If you’re a first time customer looking to make sure our supplies are just right, please call or email us. We offer up to two samples at a creditable charge of $15. Keep in mind not all items are sample eligible. Sample orders take a little extra time to ship and are usually out the door within 48-72 hours

Refunds

All refunds take 48-72 to process and will be credited to the original form of payment.

Voided Transaction

If you canceled an order or removed something from your order, the charges will fall off your statement within 24 hours.

Why am I paying sales tax?

For all shipments being delivered to NY or NJ we are required to charge sales tax. If you submit a ST-121 (NY customers) or a ST-4 ( NJ customers) your account will be set to tax exempt and going forward you will not be charged sales tax. If you are a NFP please submit the required documents. .

*SHIPPING & TRACKING*

When will my order ship

Our goal is to ship ground orders same day but typically orders ship within 24 hours from the time the order is placed. For local truck deliveries they are usually packed on a truck same day and delivered same day or next day. LTL orders are typically shipped next day from order placement. However, during high volume times and for specialty products the ship date may vary slightly. For time sensitive shipments, feel free to contact us when placing an order for best estimated ship date and also to see if we have any ability to work with you to get your order out faster.

Estimating Shipping Cost

For Items shipping with standard carriers such as UPS and FEDEX using the conveniently located estimate shipping button in the shopping cart will give you the shipping costs. For larger orders with standard carriers are no longer competitive we operate on a flat rate basis dependent on your location. This is a great feature for bulking up an order and still taking advantage of one low flat rate free for the entire order. *some exceptions apply

Tracking Your Order

Once an order is shipped you will automatically receive an email notification containing your product's tracking information. You can also login to your account and the tracking info will display under your order information

Can’t find your order?

If your order is marked as delivered but you still can’t find it, make sure to double check all possible drop off options. If you ordered multiple items and can’t find everything, unpack all packages containing your product, sometimes items can be packed together.

Freight Shipments

Items listed with a freight icon beside them will imply that those specific items are only available by selecting our flat rate shipping option as regular ground parcel rates wouldn’t be calculated. In most cases but not all this is due to the items being too large to ship via ground traditional methods and would require shipping via LTL trucking. In this instance when the flat rate is selected we will determine post order the best shipping method to fulfill the order – this can be a mix of ground parcel shipping with LTL, all LTL or even all parcel as this does not guarantee the actual shipping method LTL vs Parcel but would provide the absolute best shipping cost for any order when selecting the flat rate option.

Can I come pick up my order?

We currently do not have any options for local pickups, all orders placed are filled via delivery only.

*RETURNS*

Hassle Free Returns

All items purchased from TheBoxery.com may be returned in their original, unused condition within 30 days for a full refund of the purchase price minus shipping. Credit will be issued in the same form as payment received. Call 1-877-T-BOXERY(826-9379) to receive an authorization code prior to returning. Note: Customers will be responsible for shipping charges on canceled orders.

I received the wrong item, now what?

We’re sorry, mistakes happen. If you received the wrong item we will gladly reship your order within 30 days of your delivery.

*HOW TO*

How to measure a box

Measure the Length, Width and Depth (Height) of the object you are attempting to pack then look for the corresponding box size in this order. 1. Length 2. width 3. Height . The box measurements will always reflect the inner dimensions with an 1/8'' +/- variance.

How to measure a mailer

Simply place your object on the mailer and allow for at least a 1/2'' of space from the upper and lower sides and 1'' from the other sides. Forcefully inserting the object into the envelope should be avoided.

How to ship a book

Books can be shipped using alternative methods. The kraft bubble mailers are a great place to start. For those expensive hardcover books you may want to use a One Piece Folder for the added protection. To make this package even more secure you may want to wrap your book with one of our Perforated Bubble Rolls for optimal protection.

Dimensional Weight

Each carrier will have its own dimensional dim divider but the method is the same. Take your package dimensions: Length x Width x height and then divide that by the dimensional divider (usually a number like 139-166) The carriers will then charge you based on the greater of the actual vs the dimensional weight p>

*PRODUCT INFORMATION*

Box Strength

We carry three different box strengths.
1. Standard - With an ECT32 rating and a bursting strength of 200lbs, this box is recommended for up to 40lbs. It is the most commonly used shipping box.
2. Heavy Duty - Single Wall - With an ECT44 rating and a bursting strength of 275lbs, this box is recommended for up to 65 lbs.
3. Heavy Duty - Double Wall - With an ECT48 rating, a bursting strength of 275 lbs plus an extra layer of corrugation, this box is recommended for up to 80lbs.

What size is a moving box?

Boxes sizes can vary, for small try 16x12x10, for medium try 18x14x12 and for large try a 20x18x16.

Eco-Friendly

We pride ourselves with recycling all of our used boxes and put a strong emphasis on the recyclable nature of our products site wide. All of our boxes are made with over 80% recycled material. Our mailers are made with 100% recycled fibers. As a general rule it is our goal to have an eco-friendly version within all of our items as an optional substitute